FAQ (Frequently Asked Questions)

wt+ FAQs

WHAT IS WT+?

wt+is a cardless rewards programme that is managed and administered by Wing Tai Retail Management Pte Ltd.

WHAT ARE THE PARTICIPATING BRANDS IN WT+?

The privileges are available across 10 brands: BCBGMAXAZRIA, Dorothy Perkins, FOX Kids & Baby, G2000, i.t, Karen Millen, Topshop, Topman, Wallis and Warehouse. Membership privileges are not applicable in the outlet stores.

Membership privileges are strictly exclusive to wt+ stores in Singapore only.

WHAT ARE THE MEMBERSHIP TIERS AVAILABLE?

There are three tiers of membership

  1. SILVER: To join, sign up online or make any purchase in any wt+ brands
  2. GOLD: To qualify or upgrade, spend $300 at any wt+ brands within a 12-month period
  3. PREMIUM: To qualify or upgrade, spend $1,000 at any wt+ brands within a 12-month period

WHAT ARE THE BENEFITS OF WT+?

SILVER

  • Earn 1 point for every $1 spent at any wt+ brands
  • Birthday Treat 2x bonus points purchase ($1 = 2 points)

GOLD

  • 10% off on all regular-priced merchandise
  • Earn 1 point for every $1 spent at any wt+ brands
  • Redeem points to offset your purchases; 20 points = $1
  • Birthday Treat: 2x bonus points ($1 = 2 points)

PREMIUM

  • 10% off on all regular-priced merchandise
  • Earn 1.5 point for every $1 spent at any wt+ brands
  • Redeem points to offset your purchases; 20 points = $1
  • Birthday Treat: 2x bonus points ($1 = 3 points)
  • Extended reservation period and reservation during sales
  • Invites to members only events

DOES WT+ MEMBERSHIP EXPIRE?

SILVER: No expiry

GOLD: No expiry

PREMIUM: Your Premium tier will be renewed if you accumulate at least $1,000 spent at any wt+ brands within a 12-month period of your Premium tier. Otherwise, your membership tier will be downgraded to Gold tier.
Your Premium Tier 12-month period begins on the date of your join or upgrade to Premium Tier.

DO WT+ POINTS EXPIRE?

With effect from 8 April 2015, points will expire 12 months from the date of earning.

HOW CAN I REDEEM MY POINTS?

Members have to provide their Identification card for verification to redeem points. Staff reserves the rights to reject any invalid form of identification.

WHAT ARE THE MAXIMUM POINTS ALLOWED FOR REDEMPTION?

You may redeem up to a maximum of $200 worth of points in a single receipt.

HOW DO I CHECK THE STATUS OF MY WT+ MEMBERSHIP TIER, POINTS BALANCE & REWARDS?

You can log into your membership portal or link up your Facebook for a hassle-free access to your membership details. Link up now!

WHEN CAN I ENJOY MY 10% OFF PRIVILEGE?

Enjoy 10% off all regular-priced merchandises upon presentation of identification card. Discount is not valid in conjunction with other ongoing promotions or during the sale period.


MEMBERSHIP PORTAL

I FORGET MY PASSWORD, HOW CAN I RETRIEVE IT?

Please click on Forget password which is available at the 'Log in' page. Enter your NRIC/ Passport no. and email address and click on 'Submit'. An email containing a one-time password (OTP) will be sent to your registered email. After your credentials have been verified, you will be prompted to create a new password for login.

IT IS MY FIRST LOGIN ATTEMPT TO THE MEMBERSHIP PORTAL, WHAT SHOULD I DO?

For members who have not logged in before, here's how to login with these simple steps:

Step 1: Open the wt+ membership portal homepage
Navigate to Log inFirst Time Log in? on the upper-right corner of the home page.

Step 2: Enter your NRIC/ Passport no. and your registered email address
An email containing a one-time password (OTP) will be sent to your registered email address

Step 3: Return to the wt+ portal and re-create your own password
Navigate to Log inLog in with Membership Account. Enter your NRIC, OTP and security code. Upon successful login, you will be prompted to create a new password for future logins.

Alternatively, eliminate the need to rekey your password for future logins by linking up your existing Facebook account with your membership profile.

Navigate to Log inLog in with FacebookLink with existing account

WHAT HAPPENS IF I DO NOT RECEIVE THE ONE-TIME PASSWORD?

One-time Password (OTP) would be instantly sent to your email registered with your membership. If you do not receive the OTP, please check your spam folder. Otherwise, clear your Web browser cache and try again later.

Alternatively, please write to wtrfeedback@wingtaiasia.com.sg for assistance.

HOW CAN I EDIT/UPDATE MY ACCOUNT DETAILS?

Please log in with your membership account or via Facebook. Once logged in, click on 'Profile' > 'Update Profile' to edit/update your particulars.

CAN I TRANSFER MY WT+ MEMBERSHIP TO SOMEONE ELSE?

Memberships are strictly non-transferable. wt+ reserves the right to make the final decision in any dispute.